Product Care, Warranty & Returns
Warranty
Fusion Jewellers offers 6 month guarantee for manufacturing faults and offers repair free of charge. Return of these items is the sole responsibility of the sender and at their cost. Should the damage have occurred due to ‘wear and tear’ discolouration due to metal-skin reaction, mishandling or not caring for your piece as per our Care Guide it will not be covered under warranty. Assessment of the returned piece will be conducted by our qualified Jeweller and a report will be issued.
Care Guide
In caring for your jewellery, it’s important to understand the vulnerabilities of precious metals and stones. To carefully maintain your new piece, we recommend avoiding exposure to any impact, pressure, harsh chemicals and extreme temperatures. Metal, gemstones and even diamonds can crack or chip upon impact with the wrong material. Chemicals and some household substances can weaken metal or damage the colour, clarity or lustre of gemstones, even if not immediately apparent. The most important factor in caring for your fine jewellery is understanding appropriate wear. As much as we want you to love and enjoy wearing your jewellery, it’s important to remove pieces when:
Showering, Bathing and Swimming
Prolonged submergence in water, particularly in hot temperatures, can negatively impact some stones. Pool chemicals can also degrade materials and cause further damage to gemstones. Sleeping
It’s not recommended to sleep with any piece of jewellery that has a high profile (in the case of rings) as these can get caught and bent/ warped. Low profile rings such as simple metal wedding bands and diamond eternity bands are ok to sleep in as they aren’t at risk of catching. Chains and statement earrings are at risk of tangling, stretching and warping so we advise that you take care if you choose to sleep in your jewellery.Applying Cosmetic Products, Lotions, Soaps, or Perfumes
These can degrade materials and damage the colour, clarity or lustre of gemstones, either immediately or over time. Soaps and lotions also cause a build-up underneath stones that attracts dirt and can cause them to look cloudy or milky.Exercising
Fine jewellery can be easily damaged through contact with weights or gym machinery/equipment, as well as via pressure applied during activities such as yoga and pilates. In some cases, sweat and oils from your skin can cause discoloration and skin reactions so we advise removal of pieces in advance.
Returns
Please choose carefully. Fusion Jewellers will not normally accept returns or refunds if you simply change your mind or make a wrong selection. Under the Australian Consumer Law, you have a statutory right to choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a sample shown to you or do not do what they are supposed to do.
Fusion Jewellers has a 30 day return policy and offers a full refund or exchange within 30 days of shipment. If the piece is earrings, due to sanitary reasons we cannot accept returns of earrings. If you are dissatisfied with your purchase, you can return it subject to the following and we will try to accommodate you if you have a change of mind and may accept a return at our sole discretion. Where applicable, we will meet our obligation to provide a remedy under the Australian Consumer Law.
Full details of your consumer rights may be found at www.accc.gov.au/consumers/consumer-rights-guarantees